Roger de Flor 2871, Piso 4, Las Condes.
+56 (9) 88891047

SMART CONVERSATIONS

Omni-channel customer support automation;
powered by AI

CLOUD-BASED TECHNOLOGY

for small to medium contact centres

BUILD BRAND LOYALTY
through intelligent customer insights
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WE ARE THE FIRST COMPANY TO PROVIDE CUSTOMER INTERACTION AS A SERVICE 

We specialise in holistic AI applied to customer service across industries, including healthcare, finance, call centres, education, and more.

Xentric’s technology provides powerful omni-channel automation tools that enable scalability, improve customer engagement and help create new revenue streams.

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FULL-STACK SOLUTION, TAILORED TO YOUR NEEDS 

COST-EFFECTIVE INNOVATION

Automation of high volumes of inbound inquires, dealing with basic cases but also engaging with customers

MULTI-LANGUAGE

Provide first-class, in-language, 24/7 customer support including all channels such as chatbox, voice and forms

OMNI-CHANNEL BOTS

Engaging with customers, dealing with basic cases and automating high volumes of inbound inquiries

KPI DASHBOARD

Harness the power of AI to improve customer engagement through actionable insights on sentient, content and meaning of every client interaction

SMOOTH IMPLEMENTATION

Call centres trained by dedicated geo-based teams to implement the technology directly with their clients

CLOUD-BASED

Services are available on premises and on the cloud

API

Access to a variety of software such as CRM tools and other interfaces

OPEN SOURCE

Voice recognition open-sourced technology

SOLUTIONS

Discover Xentric’s Product Suite

Want to differentiate your service and stand apart from your competitors, without the cost and hassle of implementing a complex platform? Xentric’s omni-channel automation tools enable call centres to reduce cost whilst delivering a best-in-class customer support service.

It can cost 7x more to attract and acquire a new customer over retaining current customers, yet companies focus on acquisition more than customer retention. Xentric can help you foster a loyal customer base through positive customer experience and actionable brand insights.

Xentric’s Soho solution focuses on helping small businesses and startups that aren’t big enough to hire dedicated agents or expensive customer support software. Learn how self-service at a startup rate lets customers find the answers they need 24/7.

CLIENTS WHO TRUST US

READY TO GET STARTED?

Contact us to get started for free and test Xentric’s solutions